Terms of Use

Neal's Yard Agency Ltd trading as Neal's Yard Holidays.

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Whilst we endeavour to do so ourselves, we also encourage enquirers to check the authenticity of information provided on our website, e-newsletter and our printed material. We very much welcome your feedback and have acted on it in the past. We reserve the right to exclude any establishment or organisation that fails to provide the quality of service claimed in the information provided by them.

Therefore, the information contained in this website is for general information purposes only. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Exclusions of Liability

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.

Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Website, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the Website, save where such liability cannot be excluded by law.

We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.

Through this website you are able to link to other websites which are not under the control of Nealsyardagency.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Nealsyardagency.com takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Third Party Links

The links included within Nealsyardagency.com may direct you to third-party websites. These sites are not under the control of Neal's Yard Agency Ltd, and Neal's Yard Agency Ltd is not responsible for the content of any of these sites. Neal's Yard Agency Ltd is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Neal's Yard Agency Ltd of the site or any association with its operators unless directly stated. Any dealings with third parties (including advertisers) included within Nealsyardagency.com or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Neal's Yard Agency Ltd shall not be responsible or liable for any part of any such dealings or promotions.


All information, materials, images, graphics, and products that are available to view and/or download in connection with Neal's Yard Agency Ltd, excluding content that may be made available by end-users through Neal's Yard Agency Ltd, is owned by and is the copyrighted work of Neal's Yard Agency Ltd and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the content is expressly prohibited by law, and may result in civil and criminal penalties. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

Last updated 16 May 2018.