Terms & Conditions for Online Shop

ORDERS

By telephone
You can place your order by phone though we require either a cheque in the post or credit card payments can be made online. To reserve your item or for more information ring 0844 888 5050 within UK (or international tel +44-20 7617 7171).

By Post
Send your order with a cheque or postal order to:
Mail Order
Neal's Yard Agency
BCM Neal's Yard
London WC1N 3XX, UK

Please make cheques payable to Neal's Yard Agency.

PAYMENT

We must receive full, cleared payment for an order before we despatch the goods. You can pay online using any major credit or debit card. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we won't be liable for any delay or non-delivery.

By Post - see above

By Credit Card / Debit Card or Online
You can pay by credit or debit card online only. Please use the payment function provided via www.nealsyardagency.com/shop.

By Bank Transfer
If you wish to pay by bank transfer please request the transfer details by email: info@nealsyardagency.com

UK POSTAGE AND PACKING

  • Orders under 50.00 add 2.00
  • Orders between 50.00 to 100 add 4.00
  • Orders over 100.00 free postage and packing

Parcel Force handles parcels over 1kg and asks for a signature on delivery. For express and international delivery, please ask us for a quote.

PRICES

All prices are subject to variation without notice, and this price list replaces all previous lists.

SECURITY

We don't store account numbers.

DELIVERY OF GOODS

We aim for you to receive your order within seven days, this is subject to seasonal variation. We specify the method and address for delivery when you make your order. Risk of damage or loss of the goods passes to you on delivery.

RETURNS

If you receive a damaged parcel or defective goods please contact us to claim a full refund or replacement and a free postage return label. We ask that you return goods within 14 days of receipt of goods

UNWANTED GOODS

Please return your receipt and unopened goods within six weeks of the purchase date, you may exchange these goods or receive a credit / debit card / cheque refund depending on your method of payment.

GENERAL CONDITIONS APPLICABLE

All orders are subject to these conditions. Any variation of these conditions will only apply if agreed in writing by Neal's Yard Agency.

ANY QUESTIONS

Please call us on 0844 888 5050 within UK (or international tel +44-20 7617 7171).